We pay attention to importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves.

Attention 

We offer our customers a 24-hour hesitation period. During this hesitation, we support our customers for any unreasonable refund request. 

After the hesitation period, we only provide exchange and return services. please noted.

Most items purchased from our website may be exchanged or returned within 7 working days from the date of receivement.

As the Founder of our company, we stand behind our products.

Only items that were damaged or defective can be returned. However, we will not be responsible for the damages caused by shipping.

Items that are not fit are not returnable. Please email us on the sizes, color, etc before purchasing the items.

Please Note:

Return Order Condition: The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Return items with any sign of being worn are classified as unacceptable and will not be refunded.

Items Not Returnable: For hygiene reasons, we do not accept exchange or return of panties, bikinis, g-string, thongs, or similar intimate items.

Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items and they should take up the insurance on their own.

Shipping Option or Return Items: When sending a return or exchange it is recommended that you use a parcel service such as CANADA POST or DHL that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of returned goods.

Credits: Credits will be issued within 14 days of receipt of the item. Please include your order date and order number to expedite the processing of your credit.

If the product is returned or exchanged due to customer reasons, the return shipping fee shall be borne by the buyer; if it is sent by the seller by mistake, the return shipping fee will be borne by the seller.

How To Return/Exchange an Item

If there is a problem with the order, e-mail or Whatsapp contact us within 2 business days of the receipt to let us know of your return or exchange.

You will receive a questionnaire for this issue via reply email. Send back with your answers filled in the questionnaire.

You will be issued a Return Authorization number via reply email if the return is deemed acceptable. Returns will not be accepted without a valid RA.

Use the original shipping box and packing materials if possible and completely remove or cover the original shipping label. The questionnaire form should be printed and included in the package with your returned merchandise, together with the return receipt that proves the date of your receipt of the order.

Drop off your package at your return courier's station or schedule a home pickup. Be sure to keep a copy of your tracking information for your records.

Allow up to 14 days for your return package to arrive and for your request to be processed. To ensure no problems occur, contact us by e-mail or WhatsApp to follow up on your request.

Credit or replacement items will be issued/shipped within 14 working days from the date of receipt.

Notice:

Shipping custom fee for Return Items: Customers are responsible for the customs fee of the returned items which will occur when returned items reach Canadian customs. 

Orders typically ship the next business day. Your order will be shipped Standard Service unless you select an alternative. Once shipped, orders are generally received within 5 business days. We do not ship on Saturdays, Sundays or holidays. Orders placed Friday-Sunday will ship out Monday.

１. About the Local taxes and import duties

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office before ordering

2. Shipping methods

We will ship by CANADA/DHL/UPS/FEDEX, if the weight over 18KG,you can also choose air shipment or sea shipment to save shipping fee.

3. Discount of postage

We are the VIP of the most international express company, we can have Preferential cheaper price of the shipping.

4. Shipping & delivery time

For site orders with no logo ,usually ship within 48 hours.

By CANADA, about 1-5 days to get goods

By DHL, about 3-5 days to get goods

By FEDEX,about 5-7 days to get goods

By USPS ,about 15-20 days to get goods.

By AIR, about 8-12 days to  get goods.

By sea,about 30 days to get goods.

Please note, shipping times do not include the standard 1-2 business day processing time it takes for the order to ship out.

5. Shipment Tracking

Tracking number are assigned to packages when they ship. You will receive an email with your tracking number and a link to check the status.

6. The shipping cost

The shipping costs depend on the weight, delivery way(CANADA POST, DHL, FEDEX , UPS, or sea transit), and destination country. We have cooperated with DHL,FEDEX for more than 2 years, and got the lowest rate from them.

For more information on international shipping, please contact us Zeeconessentials@gmail.com